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SAPay Embedded Accidental Death Benefit

Absa Life will pay the accidental death benefit into your nominated beneficiary’s account on the unfortunate event of your accidental death.

Keep your Beneficiary’s details up to date so that a claim is easy to pay.

The accidental death means death which is due to a violent, sudden and external event beyond your control. This event must occur at a time and place that can be identified and results in your death within 1 (one) year after the event.

The following lump sum benefit will be paid to your nominated beneficiary.

Life insured covered	Lump sum benefit
Taxi Driver	R 20 000
Taxi Passenger	R 15 000

When will we pay your Benefit:
This Benefit will be available to from the date that you have registered for the SAPay App, and for every month thereafter you must satisfy the following conditions:

• Be between the age of 18 and 70 years old upon registration on the SAPay App; and
• Be permanently living or legally reside in South Africa; and
• Have a valid passport, residence permit or work permit, if you are a Non-South African citizen; and
• Have an active SAPay account; and
• Transact at least 3 times per month on your SAPay App.

No claim will be paid if you fail to meet the qualifying criteria at the time of the insured event. The Life Assured can only be covered once per insured event.

• The Life Assured’s death resulted from suicide or attempted suicide; or
• There is a breach of any criminal law which results in your death by you or anyone acting on your behalf or with your permission or knowledge, or by any Claimant; or
• The Life Assured’s death resulted from active participation in a war, invasion, acts of foreign enemies, hostilities, warlike operations (whether war be declared or not), civil war, insurrection, rebellion revolution, civil commotion or uprisings, military power; or
• The beneficiary who submits the claim on behalf of the Life Assured’s estate provides us wrong or incomplete information regarding the claim; or
• Anyone acting on the Life Assured’s behalf misrepresents any associated facts or commits a fraudulent act.

How to claim
To claim, your beneficiary must send an email to creditlifeclaims@absa.co.za, call 0860 227 253 or visit any Absa branch to confirm the required documentation.

Submission of claims:
A claim must be submitted within a year as we may not pay if a Claimant submits a claim more than a year after the Insured Event occurred.

This product is underwritten by Absa Life Limited, an insurer licensed to conduct life insurance business. For general or compliance related queries please contact 0860 227 253. If your query has not been resolved or you are not satisfied with the outcome regarding a query or claim, an escalation can be sent in writing to the Complaints Resolution Committee at absalifecrc@absa.co.za or PO Box 421, Johannesburg, 2000.

In the event that you have exhausted all internal complaints channels and you are not satisfied with the outcome, please contact The Ombudsman for Long-term Insurance as per below:

The Ombudsman for Long-term Insurance
If you want to complain about this insurance product, its terms or the way that the product is administered, please contact the Ombudsman for Long-term Insurance.

Ombudsman for Long-term Insurance Private Bag X45 Claremont 7735

Tel: 021 657 5000/0860 103 236 Fax: 021 674 0951 Email: info@ombud.co.za Website: www.ombud.co.za

The Ombudsman for (FAIS)
If you want to complain about the way this policy was sold, please contact The Ombudsman for Financial Advisory and Intermediary Services (FAIS):

The Ombudsman for FAIS PO Box 41 Lynnwood Ridge 0040

Tel: 012 762 5000/ 012 470 9080 Email: info@faisombud.co.za Website: www.faisombud.co.za